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 Category  Call Center  Types of Call Center   Contact Center
 Contact Center   
Sve vise kompanija prepoznaje znacaj Kontakt centra, kao glavnog mesta kontakta sa klijentima putem telefona, e-maila, faxa ili Interneta. Mi sebe smatramo vendor independent specijalistima jer u saradnji sa korisnikom implementiramo za njega optimalnu tehnologiju iz naseg sirokog spektra kontakt centar resenja sa vodecim svetskim partnerima - AVAYA, Altitude, CISCO, Interactive Intelligence, Intel - Dialogic.


... more


 

Bilo da je vasa organizacija na jednoj ili vise lokacija, IP telefonija omogucava: efikasnije premestanje i promene u odnosu na centralizovane telekomunikacione konfiguracije, distribuirane agente i virtuelne kontakt centre.

Jednostavna implementacija zasnovana na Interaction center platformi i SIP protokolu daje softverska resenja za:
- IVR (Interactive Voice Response)
- AcD (Automatic call Distribution)
- call monitoring
- Voice mail
- Unified messaging
- Web - based interaction functionality
- Skills - based routing
- Screen pop
- CRM and ERP application integration
- Voice and screen recording

Kontakt centar, kroz gateway funkcionalnost podrzava postojece analogne ili digitalne telefone, a u radu sa novim SIP telefonima, soft phone, desktop PC racunarima, cak i mobilnim i PDA uredjajima.

 

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