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Contact Center

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Sve vise kompanija prepoznaje znacaj Kontakt centra, kao glavnog mesta kontakta sa klijentima putem telefona, e-maila, faxa ili Interneta. Mi sebe smatramo vendor independent specijalistima jer u saradnji sa korisnikom implementiramo za njega optimalnu tehnologiju iz naseg sirokog spektra kontakt centar resenja sa vodecim svetskim partnerima - AVAYA, Altitude, CISCO, Interactive Intelligence, Intel - Dialogic.

Kontakt centar, kroz gateway funkcionalnost podrzava postojece analogne ili digitalne telefone, a u radu sa novim SIP telefonima, soft phone, desktop PC racunarima, cak i mobilnim i PDA uredjajima.

Bilo da je vasa organizacija na jednoj ili vise lokacija, IP telefonija omogucava: efikasnije premestanje i promene u odnosu na centralizovane telekomunikacione konfiguracije, distribuirane agente i virtuelne kontakt centre.

Jednostavna implementacija zasnovana na Interaction center platformi i SIP protokolu daje softverska resenja za:
- IVR (Interactive Voice Response)
- AcD (Automatic call Distribution)
- call monitoring
- Voice mail
- Unified messaging
- Web - based interaction functionality
- Skills - based routing
- Screen pop
- CRM and ERP application integration
- Voice and screen recording

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By destination

Bosnia (7)	Bulgaria (512)	Greece (340)	Italy (2)	Macedonia FYR (1)	Montenegro (158)
Serbia (796)	Slovenia (7)	Turkey (199)

Info Telenet Group ™

Agency for Job (2)	Agency hostesses (10)	Agency Travel & Fun (26)	Booking Centre (28)
Call Center (43)	Educational Test Cente (28)	Marketing Center (19)	Media Center (1)
Programming & Design (20)	Rental car (7)	Rococo Fashion Agency (65)	Telenet FAQ (31)
Telenet House Master (24)	Telenet production (29)	Telenet Sector of Sell (5)	TelNet Engineering (15)
Translation Agency (38)



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