Develop and expand your reach into consumer markets with high quality inbound and outbound telemarketing services. Follow through with hassle-free order entry, credit card processing and fulfillment including reverse logistics. Keep the customers you acquired with highly responsive customer service. AnswerNet can help you carry out these tasks successfully.
Inbound Telemarketing /Outbound Telemarketing
AnswerNet is ready to meet your needs with inbound and outbound telemarketing, order entry, appointment setting, and lead generation and qualification.
Experienced, trained agents establish and build consumer trust, identify needs and respond with targeted offers. Interactive voice response (IVR) on inbound telemarketing calls enables your CRM strategy by identifying customers. Our agents can then present them with targeted offers.
Cross-selling/upselling
People will always have needs they havent vocalized. AnswerNets agents put forward targeted offers at the right times in the interactions, inbound telemarketing or outbound telemarketing, for maximum results. Customers will be glad they called, or you called them!
Quality customer care
Looking after consumers is the best way to retain them for future telemarketing. AnswerNet staff provides courteous, friendly and helpful customer service. We can also make outbound customer care calls. For complex products and services we offer first level help desk. Our agents can open trouble tickets, warm-transfer support issues and page/dispatch your technicians.
Quick Notification
Generate a buzz before your new product arrives or service goes live! AnswerNet can place outbound telemarketing calls or send out automated outbound telemarketing IVR notifications before they hit the market. Late payments? Avoid losing customers entirely by sending them reminder outbound IVR messages. Product recalls or service changes? Outbound notifications keep consumers informed and loyal. Ask about our corporate hotlines.
Worry-free compliance
Through our partners AnswerNet helps ensure your inbound and outbound consumer telemarketing programs comply with the latest legislation and regulations.
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